FAQ's

Booking and Payment

Q: How much of a deposit is required and when do I need to pay it?
A: The deposit is 20% of the total cost and is due within 2 weeks after the booking has been placed, bookings placed within 7 days of the event will need to pay the full amount.

Q: What payment options do I have?
A: Direct Credit, Cheque, Cash, Visa or Mastercard.

Q: When must I give final payment?
A: Final payment is due before the day of your function, please note if you have booked a wedding function final payment is due 2 working days prior to your wedding date.

Q: When is the latest I can cancel my booking and get my deposit back?
A: 2 weeks prior to your event after which your deposit will be retained.

Q: What happens if your event is postponed or cancelled on the day of our function?
A: Unfortunately you will be invoiced for the full cost of the catering.

Q: When must I give final numbers?
A: 5 working days prior to your event

Q. Do your prices include GST?
A. Yes.

Q. Do you deliver?
A. Yes.

Q. Where do you deliver?
A. We can deliver to the Auckland and Hamilton metropolitan and suburban areas.

Q. How much do you charge for delivery?
A. $40.00 in Auckland and $30.00 in Hamilton metropolitan areas – outside of these area we will quote upon receiving your order.

Q. What do you deliver the food on?
A. We have a range of disposable or stainless steel platters and trays depending on your event requirements.

Q. Can you service the food at my venue?
A. Yes – service staff can be arranged, staff are $35.00 per hour per staff member with a minimum of 2 hours hire.  Please call us if you would like to discuss your service arrangements or need any advice.

Q. Do you supply hire equipment?
A. Yes – we can help with hire equipment through our equipment hire company Party Hire Man– view our selection at www.partyhireman.co.nz  delivery and pickup charges will apply.

Q. How much food should I order?
A. This is a good question and one that gets asked quite a bit, there isn’t one correct rule when ordering but we have come up with some good guidelines that should help.

3 items per person – this amount would be good for a morning tea, afternoon tea or similar light event.

3-4 items per person – this would be recommended for a light bite to eat.  Our platters are the perfect size for this option with most platters having 4 items per person.  

5-8 items per person – this amount would be recommended for a grazing type event where food is required for a longer period of time or when a more substantial amount of food is required.

A mix of platters and individual items works well and gives you the flexibility to choose different items.

If you are requiring an amount of food equal to a full meal  please give us a call to discuss further on 0800 PLATTERS.

We have lots of different options and can assist with selecting a menu that would suit your requirments.